What is the AmericasMart? Those in the trade business look for premier trade shows in the United States to launch their businesses, to introduce a new product, to preset your jewelry line, baby line, furniture, etc, etc.
Let’s be honest, though. Things have changed and I have heard this many times. Nothing is like in the old days. Where buyers will come in and buy on the spot or place a large order right away. Especially for new comers like me. The amount of buyers that used to come aren’t visiting nowadays. I have spoke to some buyers and they had to reduce their travel expenses and some had to reduce the trade shows they go to. Buyers need to see my product perhaps two, three times before they are sure about me as a company. Don’t get me wrong, you will write orders during the show. But not as many as those who have been doing the show since 1957 or those who have been in business for over 20 years.
I have talked in my blog about all the trade shows I have attended and honestly as a seller we pay so much to attend these shows that little we could ask for is GOOD CUSTOMER SERVICE. Perhaps because I worked in customer service since I was 17 years old, I expect non-other than the best. I have seen some sales people that are quite nasty to talk to you because you haven’t paid their fee, or simply because they are not having a good day; who knows but if you provide good customer service you will remember the person that treated you well and in the short or long run; you will look for that person to do business with:)
When I made the decision not to attend The New York NOW show. I decided to give a shot to the Atlanta Gift Show (AmericasMart). I was going to do it but not until 2014, though sometimes we have to follow God’s signs. Everything fell in place, even the size of my booth, the location, etc, etc. My 1st point of contact was Nancy Barlar (she was a sweetheart) and guided me to the person I was going to deal with for the rest of the show. Her name is Grace Creta. I spoke with to Grace and she said to me call me or email me if you have any questions. It was truly like that she would get back to me within 24-48hrs at the latest. As we were getting closer to the day of the shows. I even had someone else calling me and asking me if everything was ok? If I needed anything? This was during the PRE – SHOW.
During the show as I arrived in the building everybody were so welcoming. They will stop and guide you to wherever you have to be or where you would have to set up your booth. I met Grace we had time to connect and all I can say is that she understood my necessities as a seller and we are already about Evelyn Brooks Designs coming back in winter 2014.
I also had great helpers that came during the show and gave me a little had.
Today I got a written THANK YOU note from Grace Creta which I really appreciate. It shows their professionalism as well as willingness to continue doing business with you as a seller.
Hope this helps those who are thinking attending AmericasMart. It is truly worth it.